1rm88 Privacy Policy – Your Data, Our Responsibility

1. Introduction

1rm88 ("we", "platform") is fully committed to protecting the privacy and personal data security of every member. As an online casino platform operating in Malaysia, we comply fully with the provisions of the Personal Data Protection Act 2010 (PDPA) which is the principal legislation governing the collection, processing and use of personal data in Malaysia.

This Privacy Policy ("Policy") sets out in detail how we collect your personal data, why we need it, how we use it, who may receive it, and what your rights are as a data subject in relation to that information. This Policy applies to all services provided by 1rm88, including our main website, mobile application, live casino, slots, and all communication channels between you and us.

We take privacy seriously because we understand that your trust is the most valuable asset in our relationship. Every decision we make regarding your data is guided by your best interests and your safety as a 1rm88 member.

2. Personal Data We Collect

In operating the 1rm88 platform and delivering the best possible service to our members, we may collect various types of personal data. Below are the categories of data we collect, along with examples:

We do not collect sensitive personal data such as health information, religious affiliation, or political views unless specifically required by law, and only with your explicit consent.

3. How We Collect Your Personal Data

1rm88 collects your personal data through several different channels, depending on how you interact with our platform:

• Account Registration: When you complete the registration form at 1rm88, you directly provide us with personal information such as your name, phone number and email address.
• KYC (Know Your Customer) Process: During identity verification, you may be asked to upload a copy of your MyKad or other supporting documents.
• Financial Transactions: Every time you make a deposit via Touch 'n Go eWallet, GrabPay, DuitNow, FPX through Maybank2u, CIMB Clicks or any other method, your transaction data is automatically recorded.
• Platform Usage: Technical and behavioural data is collected automatically as you browse the website or play games such as slots Sugar Rush, Legacy of Dead or Playtech Baccarat live.
• Communications With Us: When you contact our support team via live chat, WhatsApp or email, those conversations are recorded for quality assurance and training purposes.
• Cookies & Similar Technologies: Our website uses cookies to remember your preferences and enhance your user experience. Further details are provided in Section 7.

4. Purposes for Using Personal Data

The personal data we collect is used solely for legitimate purposes directly related to the provision of 1rm88 services. We will not use your data for any other purpose without notifying you and obtaining your consent. The primary purposes for which your data is used are as follows:

• Account Management: Registering, verifying and managing your member account on the 1rm88 platform.
• Transaction Processing: Securely and efficiently processing deposits and withdrawals in MYR via local Malaysian payment methods.
• Legal Compliance: Fulfilling Anti-Money Laundering (AML) compliance obligations, fraud prevention, and reporting requirements to the relevant authorities.
• Identity Verification (KYC): Verifying that you meet the age and nationality eligibility requirements before you access our services.
• Customer Support: Handles enquiries, complaints and assistance requests submitted to our team.
• Platform Security: Detecting and preventing fraud, unauthorised access, account misuse and other unlawful activities.
• Personalise Your Experience: Personalising game recommendations, bonus offers, and promotional communications based on your activity and preferences.
• Service Improvement: Analysing platform usage data to identify areas for improvement and develop new features.
• Responsible Gaming: Monitoring gaming behaviour to identify early signs of problem gambling and offer appropriate assistance.

5. Disclosure of Data to Third Parties

1rm88 will not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of operating our platform, we may share your data with the following parties under limited and controlled circumstances:

• Payment Service Providers: Payment processors such as FPX, DuitNow, and e-wallet service providers used to securely handle your financial transactions in MYR.
• Game Software Providers: Companies such as Playtech, which provide the Live Casino platform and baccarat games, require limited access to game session data.
• Identity Verification Service Providers: Third parties engaged to carry out KYC and AML processes in compliance with applicable laws.
• Legal Authorities: Law enforcement authorities, courts, or government agencies where we are required to do so under Malaysian law.
• Affiliated Companies: Entities within the same corporate group as 1rm88 for internal operational and administrative purposes.

All third parties we work with are bound by strict data protection agreements and are only permitted to use your data for the specific purposes that have been agreed upon. They are not authorised to disclose or use your data for any other purpose without our consent.

6. Security of Your Personal Data

The security of your data is our absolute top priority at 1rm88. We continuously invest in the latest cybersecurity infrastructure to ensure your personal and financial data is always protected against unauthorised access, loss, alteration, or inadvertent disclosure.

Our security measures include:

• 256-Bit SSL Encryption: All data transmitted between your browser and our servers is encrypted using the latest SSL/TLS technology, ensuring your communications remain secure at all times.
• Two-Factor Authentication (2FA): An additional security layer requiring identity verification via your phone before any login or significant transaction.
• 24/7 Monitoring: Our cybersecurity team monitors the platform infrastructure around the clock to detect and respond to any threats in real time.
• Strict Access Controls: Only authorised personnel may access members' personal data, and every instance of access is logged for audit purposes.
• Regular Security Testing: We conduct regular penetration testing and security audits to identify and patch any vulnerabilities before they can be exploited.
• Encrypted Data Storage: All sensitive data is stored in encrypted databases with restricted access and protected by industry-standard firewalls.

While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. You also have a responsibility to keep your 1rm88 account password and login credentials safe.

7. Cookies & Tracking Technologies

The 1rm88 website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic, and deliver more relevant content to you. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions, security, and transaction processing. These cookies cannot be disabled.
• Performance Cookies: Collects statistical data on how you use our website to help us better understand and improve the user experience.
• Functional Cookies: Remembering your preferences such as language, display settings and login details for a more convenient experience on your next visit.
• Marketing Cookies: Used to display more relevant offers and promotions based on your behaviour and interests on the 1rm88 platform.

You can manage or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality or your user experience on the 1rm88 platform.

8. Your Rights Under Malaysia's PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a data subject have certain rights regarding the personal data we hold about you. 1rm88 respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request and obtain a copy of the personal data we hold about you within a reasonable timeframe.
• Right to Rectification: If any personal data we hold about you is inaccurate, incomplete or outdated, you have the right to request that it be corrected.
• Right to Withdraw Consent: You may withdraw your consent to the processing of your personal data at any time, subject to any applicable legal restrictions.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes.
• Right to Restrict Processing: Under certain circumstances, you may request that we restrict the way we process your personal data.
• Right to Lodge a Complaint: You have the right to file a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been violated.

To exercise any of the rights above, please contact us by email at [email protected] or via our platform's live chat. We will process your request within 21 business days. In some cases, we may require identity verification before fulfilling your request in order to protect the security of your data.

9. Data Retention Period

1rm88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Our general data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and for seven (7) years following account closure, for AML compliance and legal requirements.
• Financial Transaction Records: Retained for seven (7) years in accordance with Malaysian financial legal requirements.
• Customer Support Data: Communication records are retained for three (3) years following the last interaction.
• Technical Log Data: Retained for ninety (90) days for security purposes and technical troubleshooting.

When your personal data is no longer needed, we will securely delete or anonymise it so that it can no longer be linked back to you.

10. Links to Other Websites

The 1rm88 platform may contain links to third-party websites in certain contexts. Please note that this Privacy Policy applies solely to the 1rm88 platform and does not cover the privacy practices of any external websites you may visit through links on our platform.

We are not responsible for the privacy policies or content of those third-party websites. We encourage you to read and understand the privacy policy of every website you visit before providing any personal information to them.

11. Amendments to the Privacy Policy

1rm88 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or service improvements. Any material changes will be communicated to you via in-platform notifications or by email to your registered address at least 14 days before the changes take effect.

The "Last Updated" date at the bottom of this page indicates when this Privacy Policy was last reviewed. We recommend checking this page periodically. Your continued use of the 1rm88 platform after any amendments take effect constitutes your acceptance of the revised Privacy Policy.

12. Contact Us About Privacy

If you have any questions or concerns, or wish to exercise your rights under Malaysia's PDPA regarding personal data we hold about you, please do not hesitate to contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the 1rm88 platform
• WhatsApp: Check the page FAQ for the latest number

Our Bahasa Malaysia-proficient team is ready to address any privacy-related enquiries within 24 hours. Your privacy is more than a legal obligation to us — it is a core part of our commitment to being Malaysia's most trusted online casino platform.

Last updated: January 2026